Frequently Asked Questions

Everything you need to know about your order and our industrial aesthetic.

Where does HELIOT EMIL ship to?

We offer worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all industrial hardware and tags still attached.

How do I care for technical fabrics and hardware?

Due to the custom nature of our hardware and technical textiles, we recommend professional dry cleaning or hand washing with mild detergent to preserve the integrity of the garments.

Are duties and taxes included in the price?

For international orders outside of the EU, duties and taxes are typically not included and are the responsibility of the recipient upon delivery, unless stated otherwise at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.